Decoración de fondo

Shipping Policies

1. Production time

  • Molds are made to order: up to 48 business hours after payment is confirmed.
  • Equipment is brought in to order and arrives 15 to 20 days after payment. It is delivered at our office; shipping to other regions is arranged via WhatsApp.
  • During peak seasons, lead times may be longer.

2. Three ways to receive your order

A) Office pickup (free). Av. De La Roca de Vergallo 493, Of. 1611, Magdalena del Mar – Lima. Monday to Friday, 10:00 to 17:00. Come yourself or send a courier of your choice: we have a reception desk. We let you know via WhatsApp when it is ready.

B) Shipping with Olva Courier (Lima and all of Peru). The cost is calculated at checkout by destination and weight:

  • Lima Metropolitan Area and Callao: home delivery in 2 to 4 business days. From S/ 10.
  • Other regions: home or Olva branch delivery in 3 to 7 business days. From S/ 18.
  • Amazon region (Amazonas, Loreto, Madre de Dios, Ucayali): 4 to 8 business days. From S/ 30.

C) Another carrier of your choice (other regions). If you prefer Shalom, a bus company or another carrier, choose that option at checkout (S/ 10 to take your package to the carrier) and we coordinate via WhatsApp. You pay the freight on delivery.

International shipping (DHL): 7 to 20 business days depending on the country.

3. Shipping costs

  • Calculated by destination and total order weight, shown before you pay.
  • Buy 6 molds and get 5% off; 12 molds, 10% off.

4. Tracking

When your order ships, you receive the tracking number by email or WhatsApp.

5. Delivery responsibility

  • Choco Diseños is not responsible for delays caused by the courier company, weather conditions or external factors.
  • If the address provided is incorrect or nobody receives the package, reshipping has an additional cost.

6. Shipping problems

  • If your order arrives damaged or incomplete, let us know within 7 calendar days of receipt with photos of the product and packaging.
  • Returns are not accepted for delays beyond our control.

7. Contact

  • Email: soporte@chocodisenos.com
  • WhatsApp: +51 933 208 223