Refund policy
- If the order arrives damaged or incomplete, the customer must notify us within 48 hours of receipt with photos of the product and packaging.
- Returns are not accepted for delivery delays due to reasons beyond our control.
The item must be in the same condition as when you received it, unused, with tags attached, and in its original packaging for a return to be accepted. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at soporte@chocodisenos.com. Please note that returns must be sent to the following address: De La Roca De Vergallo 493, Magdalena del Mar - Lima - Peru.
If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Returned items will not be accepted without a prior return request.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.